Frequently Asked Questions

Is Solaire open to the public?

Solaire is now welcoming guests. Solaire has the highest standards and precautions on hygiene and social distancing, which allows us to operate in a limited capacity.

Please be advised that we are only able to accommodate hotel stays in accordance with our vaccination guidelines. As a continued health and safety measure, adults aged 18 and above must be fully vaccinated, and minors aged 12 to 17 years old must have at least 1 dose of vaccine and are required to present a negative RT-PCR test result taken within 14 days, or may proceed to Solaire’s Testing Area to undergo RT-PCR testing with a corresponding fee. Minors aged 11 years old and below are also welcome to stay in our hotel rooms regardless of vaccination status. Proof of vaccination and a valid government ID will also be requested upon check-in. Our restaurants are also only able to accommodate fully vaccinated guests 12 years and above, as well as 11 years and below regardless of vaccination status provided, they are accompanied by a fully vaccinated adult. We encourage guests to make a prior reservation and prepare any proof of vaccination which will need to be presented upon arrival at any of our dining outlets. The luxury boutiques at The Shoppes at Solaire are open and receive fully vaccinated clients. We assure you that we strictly adhere to enhanced safety protocols and that the well-being of our guests and team members is our utmost priority. For more information on our health and safety protocols, you may visit https://www.solaireresort.com/article/solaire-safe-you.

 

What are the precautionary measures and guidelines that Solaire is implementing for guests?

  • Guests are required to wear face mask inside the property. 
  • Contactless payment options for transactions are highly encouraged.
  • Items used in common areas such as pens and buzzers must be placed in designated return containers for proper sanitation prior re-use.
  • Hand sanitizer dispensers can be found in various locations in all public areas.
  • Solaire’s advanced on-premises Medical Clinic has been augmented with additional medical personnel solely for the task of addressing the COVID-19 virus situation.
  • Solaire has ramped up the sanitizing and cleaning of guest rooms and all public areas.
  • Social distancing markers are placed on queue areas such as powder rooms, ATMs, cashiers, and counters.
  • Plexiglass Sneeze Guards have been installed at all guest check-in, registration, and transaction counters as an additional safety measure.
  • Limit on elevator passengers.
  • UVC light disinfection technology has been widely adopted in the sanitation procedures including air-conditioning systems, rooms, escalators, and gaming chips.
  • Use of electrostatic sprayers in the cleaning protocols has been added.
  • Swabbing of sanitized areas using luminometers is also in place.

 

What other hotel facilities are open for guests?

  • The Shoppes
  • Solaire Boutique
  • Fitness Center
  • Swimming Pool

 

Is the casino open to the public?
The casino is open and operating on a limited capacity in compliance with the government’s guidelines on the General Community Quarantine Alert Level 1.

 

Is the hotel currently accepting reservations?
Yes, our hotel is accepting room reservations. Please be advised that we are only able to accommodate hotel stays in accordance with our vaccination guidelines. As a continued health and safety measure, adults aged 18 and above must be fully vaccinated, and minors aged 12 to 17 years old must have at least 1 dose of vaccine and are required to present a negative RT-PCR test result taken within 14 days, or may proceed to Solaire’s Testing Area to undergo RT-PCR testing with a corresponding fee. Minors aged 11 years old and below are also welcome to stay in our hotel rooms regardless of vaccination status. Proof of vaccination and a valid government ID will also be requested upon check-in.

 

Are guests allowed to bring in food to the property?
Hot food and beverage bought from third-party establishments are prohibited.

 

Which Solaire restaurants are currently open?

Restaurant

Operating Hours

Waterside

11:30AM - 10:30PM, daily

Waterside Bar

10:00AM to 1:00AM, daily

Oasis Garden Café

10:00AM to 10:00PM, daily

Dragon Bar

Open 24 hours

In-Room Dining

Open 24 hours

Lucky Noodles

Open 24 hours

Fresh

(Lunch) 11:30AM to 2:30PM, daily

(Dinner) 5:30PM to 10:30PM, daily

Red Lantern

(Lunch) 11:30AM to 2:30PM, daily

(Dinner) 5:30PM to 10:30PM, daily

Yakumi

(Lunch) 11:30AM to 2:30PM, daily

(Dinner) 5:30PM to 10:30PM, daily

Finestra Italian Steakhouse

05:30PM – 10:30PM, daily

Patisserie

11:00AM to 11:00PM, daily

Food Court

10:00AM to 12:00MN, Sunday to Thursday

10:00AM to 1:00AM, Friday and Saturday

Kiwa

10:00AM to 11:00PM, daily

10:00AM to 1:00AM, Thursday to Sunday.

Baccarat Room & Bar

12:00NN to 4:00AM, daily

Solaire Pool Bar & Grill

11:00 AM to 9:00 PM

 

Are the restaurants allowing reservations?
Yes. You may call our hotline at 8888-8888 to reserve. Please be advised that our restaurants are only able to accommodate fully vaccinated guests 12 years and above, as well as 11 years and below regardless of vaccination status provided, they are accompanied by a fully vaccinated adult. Kindly prepare proof of vaccination prior your visit.

 

How many days in advance should I book my reservation before dining?

Please call to reserve at least one (1) day before your chosen date. Please be advised that our restaurants are only able to accommodate fully vaccinated guests 12 years and above, as well as 11 years and below regardless of vaccination status provided, they are accompanied by a fully vaccinated adult. Kindly prepare proof of vaccination prior your visit.

 

How many guests are allowed for a reservation?
We accept guests on a limited capacity per restaurant, with additional individuals subject to availability and approval. Please be advised that our restaurants are only able to accommodate fully vaccinated guests 12 years and above, as well as 11 years and below regardless of vaccination status provided, they are accompanied by a fully vaccinated adult. Kindly prepare proof of vaccination prior your visit.

 

How long is the hold time for my restaurant reservations?
Please arrive within fifteen (15) minutes from your reservation time to avoid cancellation.

 

Do your restaurants accept walk-ins?
Yes, our restaurants accept walk-in diners. Please be advised that our restaurants are only able to accommodate fully vaccinated guests 12 years and above, as well as 11 years and below regardless of vaccination status provided, they are accompanied by a fully vaccinated adult. Kindly prepare proof of vaccination prior your visit.

 

 

 

What are the additional guidelines when dining in the restaurants?

  • Guests are required to wear face mask. 
  • Presentation of proof of vaccination.

 

What are the additional sanitation measures for each restaurant?

  • Restaurants, bars, and lounges are arranged with reduced seating to accommodate proper social distancing measures.
  • Restaurant and bar service sequences are amended to ensure safe distancing and optimize contactless processes.
  • Dining tables, bar tops, stools and chairs are cleaned before and after each use and applied with nanotech-based chemicals.
  • All equipment is sanitized prior to use by using Suma Total and Suma J-512 Sanitizer.

 

How are the menus presented in each restaurant?
Restaurant menus have been translated to QR codes which can be scanned using your smartphones. Printed one-time-use menus are also available.

Are the stores at The Shoppes open?

The following shops are open from 11:00AM to 12:00MN:

  • Balmain
  • BOSS
  • Bulgari
  • Burberry
  • Cartier
  • Chow Tai Fook
  • Dior
  • Fendi
  • Kenzo
  • Lacoste
  • Louis Vuitton
  • Lucerne (Bay Tower)
  • Lucerne (Sky Tower)
  • Lukfook Jewellery
  • Pandora
  • Philip Stein
  • Pour Toujours
  • Prada
  • Rimowa
  • Saint Laurent
  • Skinive
  • Stefano Ricci
  • Univers d’Homme et Femme
  • Versace
  • Y-3
  • 88 Gold

 

Dining

  • Abe Restaurant (11:00AM to 11:00PM, daily)
  • The Coffee Bean & Tea Leaf (9:00AM to 11:00PM, daily)

 

What are the precautionary measures and guidelines for employees?

  • Regular PCR swab testing of all its employees.
  • All employees have received their vaccines and boosters.
  • Training programs and orientations on the “new normal” are also required to be taken by returning employees.
  • All Team Members are mandated to wear two face masks (double masking) as additional safety gear.
  • All Team Members practice stringent hygiene measures by following proper hand washing and frequent sanitizing. Random hand swabbing for Team Members is also in place as a reiteration of the importance of correct hand washing.
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