Solaire Resort (“Solaire”), operated by Bloomberry Resorts and Hotels Inc. and Sureste Properties Inc. ("we," "us" or "our"), respects your right to data privacy and will keep secure and confidential all personal and sensitive information that you may provide to us, and/or those that we may collect from you (“Personal Data”).
Please note that your web browser or client software may transmit certain information to the servers that host the websites you visit. The information may include the unique number assigned to your server or internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the website or application, including what pages you look at and what information you download. When you visit the Solaire website, our servers collect such information. Solaire uses this information to generate aggregate statistics about its website’s visitors.
We collect, use, store, retain, disclose, dispose and process your Personal Data in order to fulfil specific purposes which we inform you, our data subjects, through privacy notices and statements, forms and other relevant media or documents.We collect, use, store, retain, disclose, dispose, and process your Personal Data to fulfil specific purposes which we inform you, our data subjects, through privacy notices and statements, forms and other relevant media or documents.
In general, we process your Personal Data for any of the following purposes:
Solaire may also use your Personal Data depending on the nature of your transaction with us:
A.) When you want to become a part of our team:
If you are not hired, we will obtain your consent to retain your Personal Data one (1) year from the date of your application so we could offer potential employment for future job openings that would fit your skill set or competencies.
B.) When you participate in our events or marketing activities:
C.) When you want to be part of our Solaire Rewards (SR) Program:
D.) When you are an existing or potential third party contractor;
E.) When you become our guest in our hotel and other facilities:
F. ) When you want to become an artist or exhibitor in Solaire:
G.) When you want to lease our theatre facility or other rental venues:
H.) When you access our mobile or web-based applications:
The types of Personal Data we collect vary depending on your transaction with us. These generally consist of the following:
Please be reminded that you are responsible for ensuring that all Personal Data, whether personal information, sensitive personal information or privileged information, you submit to Solaire is accurate, complete and up to date.
COLLECTION OF PERSONAL DATA
We collect Personal Data from you in a variety of ways through our forms, applications, contact channels and Team Members.
In order to verify your identity, we may request your identification and contact information during inquiries, registration, room and table reservations, purchases, and other transactions. This includes, but is not limited to, your name, date of birth, contact address, contact e-mail, contact number, passwords, and one-time pins (OTP).
We may collect transactional information that you provide us whenever you engage in transactions with any of our gaming or resort outlets, either on-property or online. This includes credit or debit card details, account numbers and balances, identification information or documents, and details of your transaction history.
We may also collect information about you from other parties. We will use Personal Data only where you have provided your consent to the third party or where Solaire has a legitimate interest to use the Personal Data to provide you with our services or fulfil a legal or regulatory obligation.
Cookies are small files that our website puts on your personal computer (PC) or mobile device to store information about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit our website. If you don't want our website to store cookies on your PC or mobile device, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website letting you know that you need to allow cookies to view our website.
For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
Use the options in your web browser if you do not wish to receive cookies or wish to set your browser to notify you when you receive cookies. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website.
Generally, we do not share your Personal Data with third parties. However, there are limited circumstances wherein your Personal Data is shared with third parties in order (1) to complete your transactions with us, or (2) to comply with legal or regulatory obligations.
This means we might provide your Personal Data to the following:
We may share your personal data with regulatory bodies, such as the Anti-Money Laundering Council, the Philippine Amusement and Gaming Corporation (PAGCOR), and other departments, bureaus, and agencies of the government, including law enforcement agencies, when we believe it is necessary for us to comply with a legal obligation under applicable laws.
We may also share your personal data to respond to a legal procedure, a national emergency, specific requirements of public order and safety, or fulfill a constitutional or statutory mandate of a public authority.
We may share your personal data with our service providers for us to give you quality services and offers that you deserve. These service providers may include our affiliates, subsidiaries, partner companies, contractors, vendors, organizations, or agencies including their sub-contractors or prospective business partners.
Solaire is very sensitive to privacy issues, and it is especially careful in its communications with children. Solaire does not knowingly or intentionally collect personally identifiable information from persons under the age of 18. Persons under the age of 21 are not permitted to play in our gaming facility or loiter in gaming areas.
Personal Data pertaining to children and collected from their parents is used by Solaire or other entities that provide technical fulfilment or other services to Solaire. These Personal Data are not sold
Meanwhile, we urge parents to regularly monitor and supervise their children's on-line activities.
PROTECTING YOUR PERSONAL DATA
Generally, we adhere to the following Personal Data retention standards:
Personal Data are stored in secure facilities and are retained in accordance with the above parameters, industry standards, laws, and regulations, unless you request that your Personal Data be deleted from our systems, databases, and hardcopies within a reasonable time, and subject to limitations stated in relevant laws and rules. Once deleted, your Personal Data will no longer be searchable or included in anonymous searches and will be completely removed from all storage locations. The Data Privacy Officer (DPO) may, however, choose not to grant access or correct information based on the request to comply with relevant laws and regulations. The DPO will give the individual a written notice that sets out the reason for the refusal.
Solaire has no control and therefore cannot enforce the same amount of security on any of the devices and applications that you use to access our site or applications, or to send us your Personal Data. We are therefore not responsible for the security and protection of information that may have been intercepted prior to our receipt of your Personal Data. Personal Data are stored in secure facilities and are retained in accordance with the above parameters, industry standards, laws, and regulations, unless you request that your Personal Data be deleted from our systems, databases, and hardcopies within a reasonable time, and subject to limitations stated in relevant laws and rules. Once deleted, your Personal Data will no longer be searchable or included in anonymous searches and will be completely removed from all storage locations. The DPO may, however, choose not to grant access or correct information based on the request to comply with relevant laws and regulations. The DPO will give the individual a written notice that sets out the reason for the refusal.
DISPOSAL AND DESTRUCTION
When the basis for processing has ceased, your Personal Data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice your interests as a data subjects
Under the Data Privacy Act of 2012, you have the following data privacy rights:
As a data subject, you have the right to have reasonable control over the flow of your Personal Data. You may exercise your data subject rights personally or you may authorize another person to exercise them on your behalf, as long as you provide specific authorization that is supported by appropriate documents, i.e. Special Power of Attorney, etc.
Your data subject rights are transmissible. In case of death, or incapacity of the data subject, his or her lawful heirs may exercise said rights.
If you would like information on whether Solaire holds any Personal Data about you, and the purpose/s for which they are processed, kindly fill out and submit the Access Request Form.
If you would like to suspend/stop the processing, remove, erase, or correct your Personal Data, kindly fill out and submit the Request for Correction and Erasure Form.
In case you have any other inquiry, concern, complaint, or claim for damages or compensation with respect to your data privacy rights or Personal Data, you may accomplish and submit the Inquiry Complaint Form provided below.
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: privacy.gov.ph/mechanics-for-complaints.
If your Personal Data was:
you may request a copy thereof if you intend to move or transfer it to another personal information controller by sending an email to the address provided below.
Should you have any other concern or feedback, you may reach us through (1) our “Contact Us” menu in this website: www.solaireresort.com, or (2) through written communication or email to our DPO:
Our contact details are as follows:
Jose Maria B. Gajitos
Data Protection Officer
1 Asean Avenue Entertainment City
Tambo, Parañaque City
1701 Manila, Philippine
Office: +63 2 8883 8788
For gaming-related data privacy concerns: [email protected]
For non-gaming-related data privacy concerns: [email protected]
For Employee Personal Data changes: [email protected]